Products

Frequently Asked Questions

Our main means of communication is our email: dollores.bagsportugal@gmail.com
We promise to be brief.

For parts in immediate stock, delivery times vary from 7 to 9 business days, not including transportation days.
For custom-made parts, delivery times are at least 22 business days, not including transportation days.

We accept immediate purchases of ready and available items , with a delivery time of 7 to 9 business days , not including transportation time;
We accept immediate purchases of made-to-order items , with a production period of up to 22 business days or longer , depending on the complexity, not including transportation time;
The customer can request information about the status of their order through our available contacts , indicating their name, order number and date;
If any unforeseen event arises that prevents delivery within the stipulated timeframe, the brand will contact the customer immediately;
The customer may choose to cancel the order , being entitled to a full refund within 7 to 9 business days ;
In case of delay in the order, you can choose to wait for it, and a 10% discount voucher will be issued for the next purchase , as a thank you for waiting;
All orders sent by the brand will be subject to tracking to ensure service quality and control of the delivery date.

We only accept returns or exchanges of items within the European Union (returns or exchanges for countries outside of it are not accepted);
Returns of items will only be accepted up to 14 days after the date of delivery;
Only returns of undamaged items with original packaging and label will be accepted;
Return fees and shipping are the responsibility of the customer and are not covered by the brand;
The customer must inform the brand of their intention to proceed with the return through our available contacts, providing their name, as well as the order number and date;
The return address for items is: Dollores - Rua do Alecrim, lote 3, 2*drt. - Porto Alto - 2135-080 - Samora Correia.

Our products have a 2-year warranty, based exclusively on manufacturing defects that prevent normal use.
Any other problem caused by misuse of the part within the first 2 years of the warranty is not our responsibility and is not covered by the warranty.

To do this, simply contact us through one of our communication channels, explaining in detail what you want.

For information regarding the representation of our brand in physical or online stores, please contact us.
We promise to be brief.

Catalog

Basket Bag - On the skin

Basket Bag - A Portuguesa

Basket Bag - The Short Portuguese Girl

Basket Bag - Amazon

Basket Bag - Aphrodite

Basket Bag - Baby

Basket Bag - Beta Black

Basket Bag - Colibri

Basket Bag - Coquette

Basket Bag - Dollores Holiday

Basket Bag - Ericeira

Basket Bag - Never throw the stick at the Cat

Basket Bag - Julia

Basket Bag - Oh Pink!

Basket Bag - Burning of the Ribbons Holiday

Basket Bag - Just a Caterpillar

Basket Bag - Voa

All Collections

Join our Newsletter

Frequently Asked Questions

Country/Region

Language

Country/Region

Language

Catalog

Basket Bag - On the skin

Basket Bag - A Portuguesa

Basket Bag - The Short Portuguese Girl

Basket Bag - Amazon

Basket Bag - Aphrodite

Basket Bag - Baby

Basket Bag - Beta Black

Basket Bag - Colibri

Basket Bag - Coquette

Basket Bag - Dollores Holiday

Basket Bag - Ericeira

Basket Bag - Never throw the stick at the Cat

Basket Bag - Julia

Basket Bag - Oh Pink!

Basket Bag - Burning of the Ribbons Holiday

Basket Bag - Just a Caterpillar

Basket Bag - Voa

All Collections

Join our Newsletter

Frequently Asked Questions